Conflict Management series
Part 4: Quick Techniques
This four-part series deals with conflict and
conflict resolution and management in an entirely new
way. It is appropriate for both personal and
professional use, for technical and management
professionals, in industry and government. It is
both prevention and correction based.
FREE PREVIEW: A FREE WEBinar recording summarizing
parts of this series, conducted on Sep 26, is
- Part 1 includes a self-assessment, followed by a
conflict flowchart, depicting traditional
"fight or flight" on the left, and the
more positive "desire to learn" on the
- Part 2 divides conflict into 52 subcategories
and, based on self-selected characteristics that
you or another exhibit, gives a pseudo
"artificial intelligence" PowerPoint
indexing model of clarifications and solutions.
- Part 3 exhibits the R.I.D. model (Recognize,
Identify, and Deflect) for conflict,
coupled with conflict recognition and avoidance
using Gregory Bateson's model of Logical Levels.
- Part 4 shows quick techniques to avoid
escalation of criticism, plus a change in
languaging called "sleight of mouth" to
turn conflict into chemistry.
Abstract: Part 4
shows quick techniques to avoid escalation of
criticism, such as "get curious not
furious". Some "silver bullets"
to maximize agreement are shared.
The program includes a change in languaging called
"slight of mouth" to turn conflict into
chemistry. Frequently, negative and possibly
inflammatory remarks can be reframed with positive,
re-directing questions. This causes a shift in
energy and more beneficial results.
January 2, 2013
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Note: For more detail on the key learning
objectives of the full course go to Conflicts
Stephen A. Bender, PMP, CSQA, CSTE, CQE
Steve Bender, President of The Quality Connection, is a
management consultant, past Senior Examiner for New York
State's Excelsior Award, and veteran in Quality Assurance.
Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees
from Rensselaer Polytechnic Institute, and was listed in The
Yearbook of Authorities, Experts, and Spokespersons and
is a Life Member of the International Registry of Who's
Who. He has participated in numerous areas in
information technology, service, manufacturing, human
resources, executive management, and strategic management
consulting. With extensive experience in Total Quality
Management and rapid culture change added to over 30 years
in Information Systems, his interactive style is known to
thousands of attendees. more->
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