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Conflict Resolution


Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Conflict Resolution

Critical Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Donít look where you fall, but where you slipped. Ė African proverb

Conflict Management series          Register Now

Part 1 The Conflict Flowchart

Abstract:  During this first part of a 4-part series, we will have you self-assess whether your conflict situation is chiefly an attitude challenge (simply difficult), a conflict challenge (strategically difficult), or a facilitation challenge ("situationally" difficult).  

Then, we will fully describe the Conflict Flowchart. This flowchart shows the path of a "damager" on the left and a "manager" on the right.  The less desirable left hand side describes the path of overt and covert control, power struggles, blame, victimhood, and compliance.  The more positive right hand side depicts the desire to learn and reflect, be part of a team, taking the more peaceful path of being a healer rather than a hurter.  

FREE PREVIEW: A FREE WEBinar recording summarizing parts of this series, conducted on Sep 26, is available. click here.

This four-part series deals with conflict and conflict resolution and management in an entirely new way.  It is appropriate for both personal and professional use, for technical and management professionals, in industry and government.  It is both prevention and correction based.

  • Part 1 includes a self-assessment, followed by a conflict flowchart, depicting traditional "fight or flight" on the left, and the more positive "desire to learn" on the right.
  • Part 2 divides conflict into 52 subcategories and, based on self-selected characteristics that you or another exhibit, gives a pseudo "artificial intelligence" PowerPoint indexing model of clarifications and solutions.
  • Part 3 exhibits the R.I.D. model (Recognize, Identify, and Deflect) for conflict, coupled with conflict recognition and avoidance using Gregory Bateson's model of Logical Levels.
  • Part 4 shows quick techniques to avoid escalation of criticism, plus a change in languaging called "slight of mouth" to turn conflict into chemistry.

Conducted Wed. October 10, 2012

Register Now 

To order other parts of the series, click here.

Please insure all payment and registration name, phone, and email addresses are those of the attendee,  even if the cardholder is different. Why?

All WEBinars now 1 hour and 15 minutes in length.

On Demand DVD now available when ordered along with recording below.  To add this to your order, click here first or learn more.

"On Demand" recording $24.95

Key Objectives

Note: For more detail on the key learning objectives of the full course go to Conflicts Course.

About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

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Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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