Facilitation and Master Facilitation
aka "Herding Cats"
Program Description and Detail
The skill-building content for facilitation consists of core content
which we believe to be mandatory, and additional content to be selected
by yourself based on your needs. Course length can be increased to accommodate
large amounts of additional content.
Facilitation can be conducted to train professional facilitators, or
to help self-directed teams facilitate themselves. Course includes follow-up evaluation of process-oriented facilitation
skills. This includes our staff acting as a silent facilitator observing
a real team meeting conducted some time after the training.
Facilitating: a Leadership Style, Core Objectives
- Ability to recognize different dysfunctional behaviors and
balance them to improve team dynamics
- Knowledge of value of team vs. individual contributions
- Recognition of process dynamics within a team rather than
content alone, including percentage of contribution, other's
reactions to contributions, and ability to keep content on
track
- Ability to periodically watch the team process in addition
to content
- Improvement in active listening skills, including
awareness and changed behavior in areas of blocks to
listening
- Understanding importance of meeting agendas and their
architecture and dynamic modification, including structured
and unstructured time
- Ability to recognize and use problem solving techniques
- If specified, building a permanent team with the team
members present
Facilitating: A Leadership Style
- How well do you get your point across in the face of conflict? How
effective are you in bringing out the best in people?
- How prepared are you for the new leadership skills that will be required
in this coming decade?
- Would you like to impart ownership of your quality skills to others?
- Did you ever wish that others could have as clear an understanding
of your experience as you do?
This 3-day seminar/workshop is a basic application of the skills needed
to manage quality in an influential way. It will benefit you immediately
by sharpening your current leadership skills and teaching you new ways
to be more constructive.
What You'll Learn:
- The 7 key principles of negotiation
- Develop skills needed to facilitate groups, through translation,
moderation, motivation, and individual enabling and empowerment
- Hold meetings which others say are models of constructiveness
- Recognize potential misunderstandings before they reach the conflict
point
- Deal positively with conflict when it occurs and be a major force
in conflict resolution
- Understand people's internal representational systems and decision
strategies to promote ownership of your ideas
- Learn how to identify and understand critical non-verbal feedback
(especially from sources you may not have considered)
- See yourself with new confidence by using the 4 proven methods of
developing rapport with others
- Speak the way others can hear and understand
- Build highly competent teams
- Solve tough problems using a dramatic 8-step technique
- Make what people expect crystal clear
- Become a more convincing leader
Core Content
Importance of Rapport, the value of teams compared with
individuals alone, and the nature of relationship vs. task
- Relationship vs. task exercises
- Self-identified examples of team process
- Multiple models of the world
Basic NLP dynamics related to communication science
- Introduction to Representational Systems
- Introduction to Sorting Styles
- Introduction and practice in Logical Levels, including
organizational mission; personal identity, belief,
capability, behavior, and environment; associated conflicts,
demonstration and practice; and practice in matching.
Non-verbal feedback mechanism concepts
Recognition, and dealing with dysfunctional behaviors, minor
and permanent
- Behavior types
- Single solution Fear method
- Multiple solution stereotype method
- Percent of response time exercise
Comprehensive team dynamics training
- Desert Survival or Winter Survival Exercise
- Video taped
- Feedback on results
- Awareness training on behaviors and process, including
problem recognition
Active listening skills, one on one
- Minimal cue recognition
- Pauses
- Speaking top down, in other's language
- "Phantom" head nod, when actually lost
- Freedom to question
- Freedom to corroborate and confirm comprehension
12 listening blocks
-
Writing vs listening
- Worry about the lingering thought
- Worry about making one's point
- Desire to get out the objection
- Practice coupled with active listening techniques
NLP based confidence building techniques
Individual diagnostic and thorough technique time can be spent
to overcome severe blocks to good communication. This can be done,
solely at the option of the individual, and with sponsorship of
the company.
Group techniques
-
Capability and Confidence - installation and method
- Excellence technique, and replication of excellence
- Public speaking behavior generation
- Meetings: Brainstorming: best meetings, worst meetings;
Design, distribution, follow up of agenda; Meeting
logistics, participants, materials, preparation
Negotiation concepts
-
8 Step problem solving technique
- Disney model: Dreamer, Realist, Critic
- 8-step model: including problem recognition: Example of
problem recognition; Directed practice in Brainstorming;
Directed practice in Nominal Grouping Techniques
- Team Building with the same team involved in practice
exercises.
The Bottom Line
The success of any interaction is the response it elicits. This workshop
provides a new model for group interaction. The outcome is to assist you
to be more effective by bringing out the best in other people. The specific
tools utilized include Neuro-Linguistic Programming (NLP) skills, the
most important and authoritative Behavioral Science dynamic since the
70's.
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