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Conflict Resolution for Leaders
 

 

Other WEBinars

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Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Conflict Resolution

Critical Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization

 

Affiliates:

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Quality Assurance Institute of India

Quality Investment in People

 


There is less to fear from outside competition than from inside inefficiency, discourtesy and bad service. -Anonymous

Conflict Management SeriesRegister Now

Part 2: Conflict Provoking Language Self Assessment

Abstract:  During this second part of a 4 part series, we divide conflict into 52 subcategories. Participants will self-select subcategories that they either fall into or have seen in others. Based on participant responses, more details will be provided for each selected subcategory, including solutions. 

Special indexing methods and a pseudo "artificial intelligence" PowerPoint indexing model of clarifications and solutions facilitates the process. This model can be used to identify future problems as well as participant-selected issues. 

FREE PREVIEW: A FREE WEBinar recording summarizing parts of this series, conducted on Sep 26, is available. click here.

This four-part series deals with conflict and conflict resolution and management in an entirely new way.  It is appropriate for both personal and professional use, for technical and management professionals, in industry and government.  It is both prevention and correction based.

  • Part 1 includes a self-assessment, followed by a conflict flowchart, depicting traditional "fight or flight" on the left, and the more positive "desire to learn" on the right.
  • Part 2 assesses your language and the language in your environment; offers a 52 question self-assessment of how conflict-provoking your environment is 
  • Part 3 exhibits the R.I.D. model (Recognize, Identify, and Deflect) for conflict, coupled with conflict recognition and avoidance using Gregory Bateson's model of Logical Levels.
  • Part 4 shows quick techniques to avoid escalation of criticism, plus a change in languaging called "slight of mouth" to turn conflict into chemistry.

Conducted Wed. Novmeber 7, 2012

Register Now 

To order other parts of the series, click here.

Please insure all payment and registration name, phone, and email addresses are those of the attendee,  even if the cardholder is different. Why?

All WEBinars now 1 hour and 15 minutes in length.

On Demand DVD now available when ordered along with recording below.  To add this to your order, click here first or learn more.

"On Demand" recording $24.95
USD

Key Objectives

Note: For more detail on the key learning objectives of the full course go to Conflicts Course.

 

About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

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Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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