There is less to fear from outside competition than from inside inefficiency, discourtesy and bad service.
Conflict Management Series
Part 2: Conflict Provoking
Language Self Assessment
this second part of a 4 part series, we divide conflict into 52 subcategories. Participants will self-select subcategories that they either fall into or have seen in others. Based on participant responses, more details will be provided for each selected subcategory, including solutions.
Special indexing methods and a pseudo "artificial intelligence"
PowerPoint indexing model of clarifications and solutions facilitates the process. This model can be used to identify future problems as well as participant-selected issues.
FREE PREVIEW: A FREE WEBinar recording summarizing
parts of this series, conducted on Sep 26, is
This four-part series deals with conflict and
conflict resolution and management in an entirely new
way. It is appropriate for both personal and
professional use, for technical and management
professionals, in industry and government. It is
both prevention and correction based.
- Part 1 includes a self-assessment, followed by a
conflict flowchart, depicting traditional
"fight or flight" on the left, and the
more positive "desire to learn" on the
- Part 2 assesses your language and the language
in your environment; offers a 52 question
self-assessment of how conflict-provoking your
- Part 3 exhibits the R.I.D. model (Recognize,
Identify, and Deflect) for conflict,
coupled with conflict recognition and avoidance
using Gregory Bateson's model of Logical Levels.
- Part 4 shows quick techniques to avoid
escalation of criticism, plus a change in
languaging called "slight of mouth" to
turn conflict into chemistry.
Wed. Novmeber 7, 2012
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Note: For more detail on the key learning
objectives of the full course go to Conflicts