Get Your Point Across

Industry statistics reveal that the highest percentage of errors can be attributed to poor requirements; more than any other category. The solution is clear. Accurately-defined requirements up front save you from costly rework later. Whether you are an information system user or developer, getting your point across clearly will save you time and money.

What you'll be able to do:

Use time-proven tools to define the requirements of each job
Elicit unspoken needs and goals
Develop confidence through the four proven methods of developing rapport with others
Convey information to others, including how to frame critical questions to promote "ownership"
Reduce interpersonal conflict by the six steps to managing effective communication
Promote and use feedback effectively as a training technique
Identify and reduce ambiguity
Master 7 Key active listening skills focused on information gathering
Identify and understand critical non-verbal feedback (especially from sources you may not have considered)

This two-three day workshop is designed specifically with one central focus -- enhancing your communication skills and thereby making you more efficient and more valuable to your organization. The technique is simple; complete every job on time and exactly to clearly defined requirements.

The skill-building content for Facilitation consists of core content which we believe to be mandatory, and additional content to be selected by yourself based on your needs. Course length can be increased to accommodate large amounts of additional content.

Facilitation can be conducted to train professional facilitators, or to help self-directed teams facilitate themselves.

Course includes follow-up evaluation of process-oriented facilitation skills. This includes our staff acting as a silent facilitator observing a real team meeting conducted some time after the training.

Participants will significantly improve their abilities in the following areas:

Understanding, and being understood
Selling, and getting their point across
Teaching
Writing clearly
Leadership
Matching other's points of view more closely
Quality

Core Content

Why is good communication, such as NLP, necessary?
Presuppositions of NLP
Managing effective communication
Building Rapport - verbally, physically, logically
Eye accessing patterns which map out internal patterns
Representational systems/predicates in language
Translating from one system to another
Matching and mismatching others
Pacing and Leading to your point of view
Speaking in the other's language
Strategies
Metaphors (stories)
Sorting styles (how people categorize information)
Logical levels (sequence of understanding)
Filter Categories
Ideal/real/expected self-concepts
Conscious/Unconscious Competence/Incompetence
Meta Modelling and precision with requirements
Changing behaviors and building confidence and capability
Active Listening techniques with NLP
Dealing with Groups, including meetings
Walking in the other's shoes
Dealing with criticism

The Bottom Line

This workshop focuses on the tools of Neuro-Linguistic Programming (NLP), an important building block to the process of understanding requirements and perhaps to excellent business communication skills.

Many specific techniques will be demonstrated to show you how to facilitate communication. These include techniques with many involved parties so that all requirements will be identified and all parties are involved effectively within the communication process.