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Conflict Resolution


Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Conflict Resolution

Critical Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization




Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Conflict Management series

Part 3: R I D  Model

This part can stand alone and does not need Part 1 and Part 2 as prerequisites!

FREE PREVIEW: A FREE WEBinar recording summarizing parts of this series, conducted on Sep 26, is available. click here.

This four-part series deals with conflict and conflict resolution and management in an entirely new way.  It is appropriate for both personal and professional use, for technical and management professionals, in industry and government.  It is both prevention and correction based.

  • Part 1 includes a self-assessment, followed by a conflict flowchart, depicting traditional "fight or flight" on the left, and the more positive "desire to learn" on the right.
  • Part 2 divides conflict into 52 subcategories and, based on self-selected characteristics that you or another exhibit, gives a pseudo "artificial intelligence" PowerPoint indexing model of clarifications and solutions.
  • Part 3 exhibits the R.I.D. model (Recognize, Identify, and Deflect) for conflict, coupled with conflict recognition and avoidance using Gregory Bateson's model of Logical Levels.
  • Part 4 shows quick techniques to avoid escalation of criticism, plus a change in languaging called "slight of mouth" to turn conflict into chemistry.

Abstract:  During this third part of a 4 part series, part 3 exhibits the R.I.D. model (Recognize, Identify, and Deflect) for conflict. The steps within this simple acronym (Get R.I.D. of Conflict) give you a pathway to minimize, correct, or prevent conflict.

Then, we describe in depth Gregory Bateson's model of Logical Levels. This model (Identity, Belief, Capability, Behavior, Envioronment) often shows mismatched "levels" when conflict escalates. Procedures are introduced for diagnosing levels in operation during conflict, matching levels, and working your way down maintaining rapport and matching as you go. 

Conducted Live Wed. December 5, 2012

Register Now 

To order other parts of the series, click here.

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All WEBinars now 1 hour and 15 minutes in length.

On Demand DVD now available when ordered along with recording below.  To add this to your order, click here first or learn more.

"On Demand" recording $24.95

Key Objectives

Note: For more detail on the key learning objectives of the full course go to Conflicts Course.


About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

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