There is less to fear from outside competition than from inside inefficiency, discourtesy and bad service.
Behavioral Sciences WEBinar
The Ego and the Heart in
Abstract: This WEBinar shows the
6-step process for having an argument in peace, in a
In addition, it describes those components of the ego,
judgment, anger, and fear, that interfere with team
cooperation and effectiveness, and how to go to an
alternative state, the heart.
Interest in last month's WEBinar on How to Have an Argument in Peace generated record attendance and used an example of a conflict at home. Now comes the time for us to examine how this can be applied in business.
Our conflict series describes a number of methods
and "how-tos" to identify and diffuse
conflicting situations. However:
- Wouldn't it be better if there were no conflict
to diffuse in the first place?
- Do you have tension in your business
relationships, and are not sure why?
- Wouldn't it be great if team members worked more
cooperatively and less politically?
- Does quality suffer because not everyone has the
best interest of the project / organization at
- Is everyone acting as their own island?
Come learn how to apply the six step model for
having an argument in peace in a business context.
Learn about the components of the ego that interfere
with the kind of cooperation that we all need to make
our products and services more effective. See how to
get clear answers to conflicting questions.
This WEBinar describes how to prevent conflicts,
not how to correct them. Complete information on
techniques to correct conflicts appears on our 4-part
WEBinar series on conflicts found here.
Wed. February 3,
Please insure all payment and registration
name, phone, and email addresses are those of the attendee, even if
the cardholder is different. Why?
On Demand DVD now available when ordered along
with recording below. To add this to your order,
click here first or learn