'crisis du jour'?" --Anonymous
Project Conflict Resolution
Speak Up and Confront Project Problems
Prompted by and introductory
material based on an article written by Maxfield, David of
VitalSmarts. 17 August 2006, “Crucial Conversations.” Available from: Projects@Work at
http://www.projectsatwork.com (accessed 20 February 2007).
Abstract: "Most problems get
solved fairly quickly. Smart people work together to
put the problem behind them. But when problems have
become chronic, have resisted lots of smart people and
smart solutions, then the cause is usually
self-defeating patterns of behavior."
The research found that there are five crucial
conversations that are critical to the success of most
projects, and yet are consistently avoided (flight) or
done in overly enthusiastic manner (fight or violence).
We need to ask ourselves:
1. Do we confront an "out-to-lunch" sponsor?
2. Do we challenge arbitrary deadlines and inadequate
3. Do we confront individuals (power mongers) who are
inappropriately influencing priorities?
4. Do we deal with ineffective or absent team members?
5. Do we openly discuss problems before they cause
These are both the important and yet the difficult
conversations to have.
This workshop describes ways of confronting without
violence or withdrawal (fight or flight), being more
convincing, and overcoming roadblocks to say and do
what needs to be said and done.
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Demand DVD now available when ordered along with
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