The Quality Connection
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Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Measurement series

Software Measurement: Parts 1 - 5

Is your organization managing by fact or instead managing by "gut" or "hip shooting"?  Are you collecting what is easy, rather than what is needed?  Does management support you? Is measurement data actually used to make process improvements?  Is your measurement program universally respected? Do you have a measurement team?

Find out what it takes to brush these problems aside, not simply with quick fixes and corrections, but also with the thoroughness that only comes with a great process connected to world-class concepts.

This five-part series describes not only measurement concepts, but also a complete process for its use, including deployment in the IT industry and other industries.

Part 1 shows why a measurement program is needed, and why they often fail. QAI's implementation approach is described. Four Critical Success Factors are described for a successful measurement program, together with a "maturity model" approach showing 5 levels of measurement culture.  

Part 2 describes basic measurement concepts, including reasons, purpose, definitions, and principles.  Differences between measures and metrics, baselines and benchmarks, and contributors and results are explained. Tests are described showing how effective measures are, coupled with examples, assessment models, cost of quality, measurement chains, and a process for defect management.

Part 3 uses a Kiviat chart to identify your organization's readiness for a measurement program.  Each attendee will complete the chart for this self-assessment. Prerequisites for a good program are discussed, including policy, responsibilities, level, measures, defects, and readiness.

Part 4 describes how to utilize a 5-step measurement process. These steps include defining the results, defining the contributors, documenting the relationships, defining the measurement points, and collecting and reporting the data.

Part 5 shows how to use measurement data to make decisions, including process inputs, toolbox, and workbench.  Worksheets assist in this process.

A five task process for measurement deployment is discussed, including program piloting, marketing, user training, implementation, and management by fact.

Wed. January 14,  2009
Wed. February 4,  2009
Wed. March 4,  2009
Wed. April 1,  2009
Wed. May 6, 2009

To order some segments as you choose

   $24.95 each

   1. Importance and Approach                    To order, click here.
   2. Concepts and Principles                      To order, click here.
   3. Readiness and Prerequisites             To order, click here.
   4. 5 Step Measurement Process             To order, click here.
   5. Decisions and Deployment                  To order, click here

Order all 5 below for $109.95, a $14.80 discount!

Parts 1 thru 5, Measurement $109.95

License agreement: With the purchase of this WEBinar series or parts,  one person is entitled to view this WEBinar. If you'd like to show this WEBinar to (an) additional person(s), each person must purchase his or her own individual copy of this WEBinar. For large multiple orders, please call us direct.  
About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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