The Quality Connection
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Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Measurement series

Part 2: Concepts and Principles

This five-part series describes not only measurement concepts, but also a complete process for its use, including deployment in the IT industry and other industries.

  • Part 1 enables you to understand the importance of measurement and the QAI approach to it.
  • Part 2 will help you learn basic measurement concepts required of any measurement program.
  • Part 3 shows you how to assess your readiness to measure, and know prerequisites to such a program.
  • Part 4 describes how to utilize a 5-step measurement process.
  • Part 5 illustrates how to use measurement for decision making and understand how to deploy it.

Is your organization managing by fact or instead managing by "gut" or "hip shooting"?  Are you collecting what is easy, rather than what is needed?  Does management support you? Is measurement data actually used to make process improvements?  Is your measurement program universally respected? Do you have a measurement team?

Find out what it takes to brush these problems aside, not simply with quick fixes and corrections, but also with the thoroughness that only comes with a great process connected to world-class concepts.

Abstract: Part 2 describes basic measurement concepts, including reasons, purpose, definitions, and principles. Differences between measures and metrics, baselines and benchmarks, and contributors and results are explained. Tests are described showing how effective measures are, coupled with examples, assessment models, cost of quality, measurement chains, and a process for defect management.

Conducted Mar 4,  2009   

Want all 5 WEBinars in the series for $109.95, a $14.80 discount? Click Here.

"On Demand" recording $24.95



About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->


Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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