The Buzz

What you share is actually what we need to do, and we are not doing
 it.

This is the finest seminar and learning experience I have had at anytime, ever.

PMI multi-week course graduate: "I know you said this course was principally non-technical. However, technically, I learned more about how to schedule using networks in 4 hours than I ever did with PMI in several 
weeks.

I am usually happy if I can bring back just one thing. Now, there are at least 30 great things I want to implement.

I came here because I was forced to come, by my boss. I was convinced this would waste my time, and I came pre-disposed to learning nothing. I have to admit, I gained quite a few things, and I intend to use them.

These words really do 'change minds!' I was able to make a compelling proposal using your 'steps to convince a skeptic. It opened doors for our team.

To suggest that x% of people like 'y' and z% of people like 'w' seemed crazy...but I see it all the time now. It's a very natural division, and now I know how to use it to my advantage in negotiations. 

It's amazing how a very simple term like 'free from dirt' can mean something entirely different in a partner's mind!  Your course taught me to be alert to ambiguities and vagueness in language and then how to 'dig' (no pun intended) for a true 'meeting of the minds'...it (Words that Change Minds) keeps saving us valuable time and effort!

Now, I talk to them [negotiation partners] where they are...based on their patterns...rather than just get irritated. 

My nervousness is much, much, less. Now, I am able to be myself in negotiations...this works much better than trying to be someone else!

In the Press

Check this out! 
Article: "Ask, Don't Tell" in projects@work at
https://www.projectmanagement.com/articles/237979/Ask--Dont-Tell

related links:

How to Convince a Skeptic

Confronting Project Problems

Breakthrough Conversations: Getting Results with People