Supporting & Foundational Quality Management
Boot Camp for Software
overview of the entire IT quality professional area by introducing and reviewing the principles
expounded by leading quality experts.
Quality is a Way of Life
Install as Deming put it a "prairie fire" in the core of
each individual for quality.
For a major banking Point of Sale conglomerate, Steve showed them how to substantially reduce testing and rework by doing the job right the first
time and using development process techniques.
Building a World Class Organization
then build, a world class organization to show
quality managers, executives, and change agents in concert with in-depth quality training and Baldrige Criteria
For a Fortune 100 company, Steve enabled staff to go forward and become the first winner of the Malcolm Baldrige National Quality Award in the Service
category, by improving management quality skills in a weak area