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Based on the book Managing Projects Well,
 by Stephen A. Bender, PMP, CSQA,
                    CSTE, and
                    CQE
 
                    You see the forest and
              the trees.
 
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                  | Our training is based on our own research by
                    The Quality Connection, and research conducted by both The
                    Project Management Institute (PMI) and The Quality Assurance
                    Institute (QAI), two leading-edge,  professional
                    associations of project managers and software quality
                    masters. Our finding and the finding of these institutes
                    indicate that a few things such as communication,
                    relationship building, time management, meeting management,
                    team building and requirements gathering, account for not a
                    little,  but a full 95 percent of project success.    
              What's included in the package?
                     
                      
                        
              Detailed surveying and optional interviewing of participants for course tailoring
                        
              5 day intensive seminar (ends by noon of last day)
                        Evening program on project scheduling, working with contractors, and project risk
                        Evening program on handling conflict and convincing strategies
                        
              Substantial morning, daytime, noon, and evening individual coaching
                        Detailed seminar workbook
                        A copy of the author's book, Managing Projects Well
                        Free audio CD: Stress Prevention Technique
                        Free digital CD: All PowerPoint slides plus full audio transcript from prior seminars
                        Global web log website access for information sharing among past participants
                        Airport transportation and transit to evening recreational events
                        High quality lodging in seminar hotel with 3 gourmet buffet meals daily   Theresa A. Morris, NLP Practitioner  Theresa Morris, MA Instructional Technologies, is an educational consultant, past Senior Instructional Design and Evaluation Consultant and past senior revenue agent for the Treasury Department.  She has participated in numerous areas in instructional design and training evaluation, including the management of front-end, formative, and summative course evaluation, training certification, web-based training, and computer-based testing.  She designed and implemented certification procedures for certification exams given world-wide.  She was responsible for the  successful ACE Certification for the Management Certification Program for the Western Management Development Center (WMDC). 
 Theresa's skills go far beyond the subject matter at hand and fully embrace high quality coaching using NLP to change behaviors and beliefs as requested by participants.
 
 For example, one woman had lost the ability to visualize problems and solutions the way she had when she was younger.  Theresa "re-installed" this capability.
 
 Another man felt defeated and dejected after a continuous barrage of emotional abuse of two peers.  Using NLP, Theresa updated his response so that became their problem, not his.
 
 In addition, Theresa has help participants focus in more strongly on their true needs and expectations from the course.  One woman thought her need was "managing multiple projects in series and parallel" and it turned out to really be "Developing a structure for closing projects in a timely manner."  Another man came in wanting "team building" and, after Theresa's assistance, was really after "consensus in decision making."  Even more amazing was the person who wanted "conflict management skills" who found out the true need was "dealing with scope creep."
 Partial List of ClientsGovernmentAberdeen Proving GroundBureau of the Census
 Canada Ministry of Health
 Canada Post Office HQ
 Canada Department of Finance
 Central Intelligence Agency
 Department of Homeland Security
 Environmental Protection Agency
 Hong Kong Productivity Council
 Indiana State
 Internal Revenue Service
 National Computer Board, Singapore
 New Brunswick Department of Finance
 North Dakota Department of Human Resources
 NY State Department of Tourism
 NY State Gov. Office of Employee Relations
 Office of Personnel Management
 Texas State Comptroller's Office
 Transportation Security Administration
 USAFE Air Base Kaiserslautern, Germany
 US Bureau of Public Debt
 US Defense Logistics Agency
 US Department of Agriculture HQ
 US Department of Energy
 US Department of Treasury
 US General Services Administration
 US Health Care Financing Administration HQ
 US Marine Corps Finance Center
 US Social Security Administration HQ
 US Veteran's Administration HQ
 Western Management Development Center
 Private IndustryAir India BombayAmeriBrom
 ASQC
 Bank Administration Institute
 Basin Electric Power
 Chase Manhattan Bank
 Cincinnati Bell Info. Systems
 Citibank Card Services
 Citibank Diner's Club
 Citicorp POS Services
 Citizens and Southern Bank
 Clough, Harbour and Assoc.
 Columbia Broadcast System
 Computer Security Institute
 Continental Insurance Co
 Data Management Services
 Data Processing Mgt. Assoc.
 Deutsche Bank
 Drake University
 Federal Express
 Fluor Daniel
 General Electric
 Geovision
 Ericsson Malaysia
 HBO and Company
 Health Quest
 Hewitt Associates
 Infoscience Assoc., Singapore
 Intecos India
 Jet Propulsion Laboratories
 J. I. Case Co
 Liberty Mutual Insurance Co
 Marine Midland Bank
 Maryland Casualty Co
 Massachusetts Mutual Ins. Co
 Mentor Graphics
 Mitchell Mgt and Associates
 Motorola Hong Kong
 National Association of NLP
 Nat. Life Ins. Co
 Norton Co
 Pacific Bell
 Proctor and Gamble
 Quality Assurance Institute
 Schlumberger Perf./Test Ctr
 Shell Oil Co
 Singapore Airlines
 Singapore Institute of Mgt.
 Southern Institute of NLP, Switzerland
 Spring Hill of Ashby
 Sprint United
 Standard Charter Bank Singapore
 The Continuum Company
 Tata consultancy, India
 Travtech (Traveler's Ins. Co)
 U S West Communications
 United Data Systems
 United Jersey Banks
 US Fidelity and Casualty Co
 Work In America Institute
 |  | You wouldn't want yourproject
 to FAIL,
 
 would you?

 The author’s research over a 10-year period
            found technical
            factors were listed
            rarely out of hundreds of reasons.
           All other times,  people and
            behavioral factors were the principal cause. 
 The seminar, Managing Projects Well, has in-depth coverage of the following
            items which we include here for your convenience as we're sure you
            already know of these issues paramount to avoiding project failure.  
               Finally...answers to the real questions
  of project management:
Ever wonder if you have the right project management "axe" and feel like
            maybe your organization is chopping down the wrong tree, maybe even in the wrong forest? Why do I keep getting handed ultimatums from my
            PMs?  I want alternatives, not objections and ultimatums. Ever wonder why projects go way off scope and
            budget when led by talented technical project managers? Why don't they teach you how projects really work in Project Management School? I have multiple projects, managing some, a team member of others.  All my training assumes I am a project manager only, doing no detail tasks, for just 1 project.  How do I cope? I am a senior manager, and I am tired of my project managers, functional managers, and team members at war with each other in my matrix organization.  What do I do? How do I significantly influence other senior people who do not work for me? I need buy-in and resources and budget - right now! I need to know the behavioral science of projects.  Not soft communications skills, but hard science and proven methods.  Where do I turn? I've built the perfect project, and yet sometimes a defective product or the perfect product for the wrong customer.  How can I prevent this? How do I more than double my personal productivity?  I am going nuts - How do I not only manage my time, but also my life?  I need to be de-stressed. Can you help me with a rapid way of deflecting unwarranted criticism, and a proven method for resolving conflict? How do I turn yesterday's deadbeats into tomorrow's key producers? I hate micromanagers, and yet I see I am drawn to that
            tendency.  How do I avoid that trap? All exceptional managers like to be well managed by their people.  How do I manage my boss?  If you're curious... ...you may wish to consider The Managing Projects Well
              seminar...which includes the following detailed
              objectives:  Definition of projects and roles of team members and project managers.
  My team is acting like a team  I'm demonstrating the appropriate response to exception reporting  The right people are doing
            the estimating  My
            people have walked in my shoes.  We've all walked in our customers' shoes.  Also: What
            is a project, what is not a project, examples, delegation. Doing the thing right: Project Quality
             I've analyzed how quality
            gets squeezed.  I've
            calculated the cost of poor quality. Also: Technical
            TQM overview, its relationship to projects, moments of magic and
            misery, why projects fail, why quality is squeezed, quality
            technical definitions, cost of (poor) quality. 
            Includes exercises, detailed case study. Technical and behavioral project pressures
             I've worked the
            schedule forward, having gotten it backwards from my boss and my
            bosses' boss.  Also:
            Limited
            role of tools, technical overview, steps we often skip, what makes the difference. Technical project management review
             My best people are on the
            critical path. My trainees are off the critical path.  What a relief, I only have to worry about 3 or 4 things at the
            most... Also: planning,
            estimating, and control.  Work
            breakdown structures.  Scheduling. 
            Terms.  Critical
            path diagramming, purpose in a human system. 
            Manual computation exercise, group  team planning exercise. Getting your own house in order
             My people don't waste my
            time.  I structure my day to
            what's most beneficial to me. Also: personal strengths and needs, a new way to log and plan
            time, time wasters, changing bad habits right away, urgent vs.
            important, how to restructure your day, doubling your productivity. 
            General planning model for small projects. 
            Multiple drill and practice, and exercises. 
            A specific daily technique. Handling change, dealing with the unexpected, and making the best first impression
             I'm aware that the message
            sent is not always the message received and I take steps to make
            sure communications remain clear.  I recognize the best time to measure change. 
            Also: key allies, critical mass of
            support, dealing with reaction, making improvements. Stress management  My people take the initiative to get what needs to be done, gets
            done.  I get the
            "monkey" off my back. Also: two
            ways of preventing it in the first place, two ways of correcting it if
            it is too late. Changing
            micromanagement.  Thorough
            progressive relaxation response, alternative quick anti-stress
            method, drill, and practice. Getting other's houses in order: Working with others - one on one
             I can present things in a
            way that others can best take in the information because I know how
            to analyze their "input" factors and I match my output to
            their input.  I've got a
            method to convince my boss I know what I'm talking about. Also: 
            building rapport, the secret
            message, walking in other's shoes comprehensively, how to manage
            your boss, relationship strategies, matching communication styles,
            substantial exercises, and practice.  Written communication quality
             Biggest offenders and antidotes. Working with others - groups - meetings and presentation effectiveness
             My people know how to run
            meetings effectively.  We
            don't waste our time in worthless meetings.  I understand the importance of defining the problem and voicing
            assumptions that way everyone understands what we're doing. Also:
            
            the power of metaphors, team dynamics and dysfunctions and remedies. Handling conflict, dealing with criticism
             I use the language
            of influence to get heard. I have a procedure that helps me convince
            even the most skeptical.  I'm immune to criticism. There is no failure, only feedback. Also:
            
            alternatives; conflict management method, and
            self-assessment. Doing the right thing: creativity techniques and requirements gathering
             I know how to detect, test,
            and remove ambiguities in project requirements so we don't waste
            time in unwanted activity. I avoid the hazards of closed-ended questions and
            interviews.  I use strategy
            to elicit requirements correctly. Also:
            role of creativity even in technical areas. Effective staffing and work, and motivation
             I understand that I
            can't motivate anyone.  I assign my staff correctly because I understand that the work
            motivates others, not me, and I know how to make that work for me,
            rather than against me. Also: who motivates
            who.  What makes this seminar unique?This seminar is different in the following ways:   addresses practice, not theory 
  emphasizes why projects fail (the human connection) and related 
                solutions 
  Includes extensive behavioral exercises 
  Contains techniques to rapidly change your own methods and behaviors 
  Involves team members as well as project managers 
  Covers multiple projects, non-project time, and juggling 
  Limits technical content to 10-15% of time (network diagrams, 
                estimating, etc.) 
  Includes content on project quality, requirements, and internal 
                coaching and deployment
 seminar Objectives At the end of this seminar and activities, you will be able to: 
 
  Know how projects work in the real world, performing new roles for leadership and team members 
  Do the Thing Right using Quality, prevention-based techniques, and cutting out poor Cost of Quality 
  Manage your time and time of others, increase productivity, and correct bad habits quickly 
  Handle change, help others with change, and inspire change in others who don't report to you 
  Handle and prevent stress, handle criticism and resolve conflict 
  Be a model for others via exceptional team dynamics and motivation 
  Develop preferred staffing, tasks, estimates, and network diagrams even with dictated schedules and budgets 
  Juggle multiple projects and non-project time, leave a "back door" and turn on a dime when things go wrong 
  Do the Right Thing using creativity and improve the accuracy of project scope requirements 
  Develop a specific work plan and continued self-coaching to put all this into the workplace | 
                  
                    
                   
                    | According to the Project Management Institute (PMI)*, 90% of a Project Manager’s job is communication which is almost 90% of this seminar.  Based on the famous book and taught by the author, Stephen A. Bender, this powerful hands-on seminar teaches what you need to know both to effectively run projects and to staff them as a team member.   Since this seminar is based on the real world of projects, it explores practice, not theory.   Real reasons for project success and failure are discussed, with practical solutions.  You are taught specific powerful Neuro Linguistic Programming (NLP) techniques to rapidly change your own methods and behaviors in the way in which you choose.  Well known around the world for its pragmatic, interactive approach, this intensive seminar experience is a favorite for seasoned project managers and team members alike, as well as those just starting the journey. You demand perfection. This intensive seminar on Project Management
                    teaches you what you “need to know” to either lead or be
                    members of a project team.
                    
                    This highly unusually workshop discusses the “real world” of projects.  Perhaps it should be subtitled: “What they don’t teach you in Project Management School.”
 *This seminar is not specifically designed as an examination prep course for the PMI certified project manager PMP exam.  It is possible to become certified and still not have the real-world actual experience needed to navigate today's projects.  However, many of the principles, teachings, and experiences required to become a PMP are intrinsic to this seminar.
 TestimonialsPMI expert in India: "What you share is actually what we need to do, and we are not doing
                        it."
 PMI multi-week course graduate:  "I know you said this course was principally non-technical.  However, technically, I learned more about how to schedule using networks in 4 hours than I ever did with PMI in several
                        weeks."
 
 Multiple graduates:  "This is the  finest seminar and learning experience I have had at anytime,
                        ever."
 
 "I am usually happy if I can bring back just one thing.   Now, there are at least 30 great things I want to
                        implement."
 
 "I came here because I was forced to come, by my boss.  I was convinced this would waste my time, and I came pre-disposed to learning nothing.  I have to admit, I gained quite a few things, and I intend to use them."
 Stephen A. Bender, PMP, CSQA, CQE
 
 Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance.  He is a Certified Project Management Professional (PMP), Certified Software Quality Analyst (CSQA), and Certified Quality Examiner (CQE).  He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and is listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who.  He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting.  With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.
 
 He has been an active seminar leader and keynote speaker for a number of associations, institutes, State and Federal Governments, and numerous personal, professional, and business organizations throughout the world.  Steve has conducted seminars throughout the USA, and in Germany, Ireland, Switzerland, Singapore, Hong Kong, Malaysia, Canada, Abu Dhabi, Bahrain, and India; Steve chaired the PEOPLE track for the Quality Assurance Institute's National Conference,  and was also a member of their Board of Advisors.  He had been selected to join a delegation of Americans to discuss quality before the Soviet Union and Belgium, as part of the Citizen's Ambassador Program chaired by President Reagan.  In addition, he has chaired the Total Quality for Financial Services Excellence conference in New York City.  He actively teaches and consults in the principles of Total Quality Management (TQM) before a number of Fortune 500 companies.  His work includes quality awareness and assessment, human resource development (culture change) for TQM, emotional intelligence, and preparation for The Baldrige Quality Award.
 
 He has edited and contributed material for books on testing, standards, human resources, computer assessment of mutual funds, and written for Government and Computer News, the QAI Journal, Industry Week, the Journal of Quality and Participation, the Capital District Business Review, Anchor Point, and others.  He has written for Productivity SA of South Africa, and had been invited there to improve corporate quality for those wishing to end Apartheid.  He is author of How to Achieve a Total Quality Life, a nationally advertised Audio Tape series on the relationship between quality of personal and professional life (seen on CNN, Lifetime, and Channel America).  He also authored the book Managing Projects Well, on "What they don't teach you in project management school."
 
 He is the only one in the world jointly certified as a Certified Software Quality Analyst, and a Certified Master Practitioner and Trainer of Neuro-Linguistic Programming (NLP), for which he is also active in counselling and coaching.
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