Quality Assurance Institute's
12 Week CSQA/CSTE Exam Prep Course

Stephen A. Bender, PMP, CSQA, CSTE, CQE, Master Practitioner in NLP, Certified Language and Behavior Consultant

Steve has over 40 years experience in the IT industry, with over 100 mostly repeat government and industry clients in 12 countries on 4 continents. He has published the book Managing Projects Well, the audio tape How to Achieve a Total Quality Life seen on CNN, and numerous articles and WEBinars. He has contributed and taught numerous workshops for the Quality Assurance Institute (QAI), has been on their board, and is a current board member of E-dista Learning.

Steve is listed in The Yearbook of Authorities, Experts, and Spokespersons, and is a life member of the International Registry of Who’s Who. He is responsible for top-to-bottom overhauls in Fortune 500s of quality processes, project activities, interpersonal communication methods, requirements gathering techniques, and strategic planning methods.

Steve has conducted Web Based Seminars (WEBinars) for several years, using advanced interactive techniques including chats, polls, full motion video, and break out rooms. These techniques help the WEBinars to rival the live in-classroom experience. Steve has also conducted numerous public and in-company seminars and conference presentations for QAI over the past 25 years.

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